After-sales Engineer (m/f/d)
Engineering
Düsseldorf
220109
About our client
Our client, for whom we are looking for an After-sales Engineer(full-time position), is a global leading digitalization solution provider in the panretail sector.
Duties and responsibilities:
- Be responsible for local projects technical support, which may include hardware and software installation, system deployment, maintenance, upgrading, emergency handling, troubleshooting, debugging, ESL templates design, training etc.
- Work with R&D team to provide accurate, timely, and quality responses to technical innovation or customization requests.
- Handle customer complaints of product problems, and follow-up internal improvement countermeasures, fast tracking and facilitating timely closure.
- Establishment, maintenance and management of after-sales channels, timely warning and improvement of products with major quality problems.
- Regularly summarize customer complaints and technical experience, contributing to knowledge management (SOP, guidelines, etc.), Learning & Sharing.
Qualifications and knowledge:
- Bachelor degree or above in IT, computer science, telecommunication, electronics, automation, or related field.
- 2~3 years of relevant experience in a dynamic, fast paced international environment
- Familiar with Linux and Windows operating systems.
- Familiar with database, cloud and IoT technology.
- Fluent in German and English, both written and spoken; Chinese as an advantage.
- Self-motivated and have a “can-do” attitude, able to work under pressure and with flexible hours.
What could be offered
- Competitive salary in the relevant industry.
- Promising and sustainable self-development and prospects.
- Wide technical and modern environment with interesting challenges.
- Professional environment with an open communication culture.
We look forward to receiving your online application.
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